Terms of service

These terms are an agreement between you and Accelerated Ideas OÜ (“we”, “us”), the company in Estonia that runs Oriel. They cover the hosted Oriel service: the dashboard, the assistants you build in it, and the widget you add to your sites. If you use Oriel for a company or other organization, you accept these terms on its behalf, and “you” means that organization.

Oriel's source code is also available under the GNU Affero General Public License v3.0. If you run it yourself, the license applies and these terms don't. These terms cover only the service we host.

You sign in with a code we email you or with your Google account, so anyone with access to your inbox or that Google account can get into yours. Keep them secure, and tell us straight away if you think someone else has used your account.

Your work lives in workspaces. Owners and admins can invite people, manage billing and change any assistant. You're responsible for everything done in your workspaces, including by the people you invite.

You must be at least 18 and able to enter into a contract to use Oriel.

We measure how the dashboard is used, so we can improve it. It runs by default without cookies, and uses cookies only if you allow them; you can change that any time from Cookie settings in your account menu. Our privacy policy has the details.

• Trial. New accounts get a 14-day trial with every feature and 100 messages, without a card. Each person gets one trial.
• Paid plans are billed in advance, monthly or yearly, through Stripe. They renew automatically until you cancel. Prices are in US dollars and don't include taxes, which we add where the law requires.
• Messages. Plans include a number of messages a month, renewed each month on your billing date. A message is something a visitor sends, by voice or text. Replies, greetings and the goodbye that ends a conversation don't count.
• Limits. When a workspace uses up its messages, its assistants pause until they renew. We don't charge for going over. Other limits, like assistants and team members, are set by your plan.
• Changes. You can change plans at any time. Upgrades apply right away: we charge the prorated difference and add the matching share of messages. Downgrades apply from your next billing date.
• Cancelling. You can cancel at any time. Your plan stays active until the end of the period you've paid for, then your assistants stop answering. Fees already paid aren't refunded, except where the law requires it.
• Failed payments. If a payment fails, the service keeps running while Stripe retries. If it still can't be collected, your subscription ends.
• Price changes. We'll tell you at least 30 days before a price change, and it applies from your next renewal.

You own what you put into Oriel: the knowledge you add, your settings and actions, and the conversations your visitors have with your assistants (“your content”). You give us permission to store, copy and process your content only as needed to run the service for you, including sending it to the providers listed in our privacy policy.

We handle your visitors' personal data on your behalf, as your processor, and only on your instructions. If you need a data processing agreement, email [email protected].

When you add a website as knowledge, we fetch its pages for you and respect its robots.txt. Only add sites you have the right to use.

Your assistants talk to your customers on your behalf, so some things are up to you:

• Tell people it's an AI, and that conversations, including what they say on calls, are transcribed and kept. Get any consent the law requires where they are, such as for recording calls.
• Have a privacy notice that covers your assistant and the data it handles.
• Choose its actions with care. You decide what it can do in your systems and your customers' accounts, and which actions need a yes first. You're responsible for the results of the actions you turn on.
• Sign people in correctly. Keep your assistant's identity secret private, and only sign tokens for the person who is actually signed in to your product.
• Only connect what you're allowed to. That includes Stripe accounts, API keys and endpoints.

Don't use Oriel to:

• break the law, or help anyone else break it
• make people believe they're talking to a human, or impersonate a real person or organization
• give medical, legal, financial or emergency advice that people rely on without a qualified person involved
• collect sensitive data such as full card numbers, passwords, health records or government IDs
• target children, or collect data from anyone under 16
• send spam, or harass, threaten or deceive people
• probe, overload or get around the security or limits of our service
• resell access to the hosted service without our written agreement

Your assistants' answers are written by AI models from the knowledge and settings you give them. They can be wrong, out of date or incomplete, even when they sound sure. Review how your assistant behaves before you put it in front of customers, and don't rely on it alone for decisions that matter.

Your assistants only take the actions you've turned on. Actions marked as needing a confirmation run only after the visitor says yes, but they still change real things in your systems.

Oriel relies on other providers, such as Google, Anthropic and OpenAI for AI models, ElevenLabs for voice and Stripe for payments, and it connects to services you choose, like your own Stripe account or API. Those services have their own terms. We're not responsible for services we don't run, or for changes to them that affect what Oriel can do.

The source code is licensed under AGPL-3.0, and that license, not these terms, decides what you can do with the code. The license doesn't give you rights to the Oriel name or logo, which belong to Accelerated Ideas OÜ; the trademark policy in our repository explains how you can use them.

We work to keep Oriel running and your data safe, but we don't promise it will always be available or free of errors. We improve the service all the time, which can mean changing or removing features. If we remove something important to paid plans, we'll tell you in advance.

You can stop using Oriel at any time by cancelling your plan. We may suspend or close a workspace if it breaks these terms, if payment can't be collected, or if it puts our service or other people at risk. Where we can, we'll warn you first and give you a chance to fix the problem.

When a plan ends, your assistants stop answering. We keep your workspace and its data so you can come back, until you ask us to delete it. To delete a workspace and everything in it, email [email protected].

Apart from what these terms say, Oriel is provided “as is” and “as available”. As far as the law allows, we disclaim all other warranties, including that it will be fit for a particular purpose, accurate or uninterrupted.

As far as the law allows, neither of us is liable for indirect or consequential losses, such as lost profits, revenue, data or goodwill. Our total liability for any claims about the service is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that can't be limited by law.

If someone makes a claim against us because of your content, the actions you turned on, how you used Oriel, or because you didn't give your visitors the notices or get the consents described above, you'll cover our reasonable costs and losses from that claim.

We may update these terms. If a change is significant, we'll email workspace owners or tell you in the dashboard at least 30 days before it takes effect. If you keep using Oriel after that, the new terms apply. If you don't agree with them, you can cancel.

These terms are governed by the laws of Estonia. Disputes will be heard by Harju County Court in Tallinn, Estonia, unless the law where you live gives you the right to bring them elsewhere.

Accelerated Ideas OÜ (registry code 17113323), Ruunaoja tn 3, Lasnamäe linnaosa, 11415 Tallinn, Harju maakond, Estonia. Email [email protected].